Returns and refunds


Legal Guarantee of Conformity and Defective Products

The products sold on the website are covered by the Legal Guarantee of Conformity provided for by the articles. 128 – 135 of the Consumer Code (Legislative Decree no. 206/2005), this guarantee is reserved for consumers (users)

The images and colors of the products published on the website may differ from the real ones due to the local settings of the systems and/or the tools used to view them. MONILI is not responsible for the mismatch between the product published on the site and the one ordered, in the event that the mismatch derives from errors in the description attributable to the supplier and of which MONILI was not aware and could not have been aware of using normal diligence.

MONILI is responsible towards the user for any lack of conformity existing at the time of delivery of the product. The defect must be reported to MONILI, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered, by sending an e-mail to the following address: .

In the event of a lack of conformity of the products purchased with respect to the publication on the website, the user has the right to have the product repaired or replaced, without any additional expense, where this is possible in relation to the number of products still available and unless the replacement or repair is not excessively onerous for MONILI in relation to the value of the goods and in the absence of a lack of conformity. Alternatively, the user has the right to terminate the contract or reduce the price.

In order to take advantage of the Legal Guarantee of Conformity, the user must provide proof of the purchase date and actual delivery of the goods. Products repaired, modified or in any way altered by the user are excluded from the Legal Guarantee.

The products purchased on the website are subject to the regulations on the sale of consumer goods.

Right of withdrawal

The user has the right to exercise the right of withdrawal pursuant to art. 64 of Legislative Decree no. 206/2005. In particular, the user has the right to withdraw from any contract concluded with MONILI, without any penalty and without specifying the reason, within 14 (fourteen) working days from receipt of the products purchased on our website (as provided for by Directive 2011/83/EU and Legislative Decree no. 21 of 21 February 2014).

To exercise his right of withdrawal, the user can send us an e-mail to the address: , indicating his data (name, surname, address, e-mail), purchased product and identification number of the purchase order, within 14 days of receipt of the products purchased on the website, given to obtain credit if they are different from those indicated in the purchase process. Also in this case, we will send the user a confirmation email, which they must print and include in the product package to be sent back to us.

The user must also send the products, using a courier of his/her choice and at his/her own expense, no later than 14 working days from the date of sending the communication of the intention to exercise the right of withdrawal, appropriately packaged in their original packaging. , complete with all possible accessories. A copy of our confirmation of receipt of the Return Form must be included in the package.

We remind you that, pursuant to Legislative Decree no. 206/2005, the deadline is respected if the user sends back the products before the expiry of the fourteen day period.

Sending everything back to: MI.CAR. Srls via Traversa Ferrovia, 12 – 80036 – Palma Campania (NA) - Italy.

If the right of withdrawal is exercised by the user in accordance with the provisions contained in this clause, MONILI is required to refund the sums paid by the user. In particular, MONILI will proceed free of charge with the transmission of the credit order relating to the cost of the goods shipped EXCLUDING packaging and shipping costs, equal to 15% of the amount paid by the customer, within 14 (fourteen) days from the date on which it was received. aware of the exercise of the right of withdrawal. In any case, MONILI reserves the right to suspend the refund until receiving the returned product and checking that it is intact in all its parts.

The refund operation will be carried out through the credit institution that issued the credit card used for the payment, or by crediting the sum to the bank account indicated by the user.

MONILI reserves the right not to accept products that are not intact or that have been used, washed or altered in any way. MONILI reserves the right to reject any product returned in ways other than those specified above. If the return is not accepted, we will contact the user and inform him of the reasons.

Pursuant to art. 55 of the Consumer Code Legislative Decree. n. 206/2005 we inform you that the user will not be able to exercise the right of withdrawal in case of purchase of personalized products.