All original products bearing the “MONILI by Micucci” brand are covered by the seller's two-year legal guarantee provided for by the Consumer Code (Legislative Decree no. 206 of 6 September 2005). The legal guarantee of conformity is provided for by the Consumer Code (articles 128 et seq.) and protects the consumer in the event of the purchase of defective products, which work poorly or do not meet the use declared by the seller or for which that good is generally intended. Pursuant to article 129 of the Consumer Code, a product presents a lack of conformity if it is not suitable for the use for which products of the same type are usually used, if it does not conform to the seller's description in terms of quality or performance, or if it does not have the usual qualities and performances of a good of the same type, which the consumer can reasonably expect taking into account the nature of the product. Only consumers, i.e. natural persons who have purchased a product for use not inherent to a commercial, entrepreneurial or professional activity, have the right to request the application of the legal guarantee pursuant to the Consumer Code. Therefore, invoices bearing the VAT number of a company or professional do not entitle you to the rights referred to in the legal guarantee. Pursuant to articles 128 to 135 of the Consumer Code, consumers have the right to have the defective goods repaired or replaced by the seller, without charge, unless the requested remedy is impossible or excessively onerous compared to the other. If replacement or repair is not possible, the consumer still has the right to a price reduction or to receive a sum back, commensurate with the value of the goods, upon returning the defective product to the seller. The consumer can assert his rights regarding the legal guarantee of conformity by contacting the seller of the goods directly, even if different from the manufacturer.
The legal guarantee lasts two years from delivery of the goods and must be asserted by the consumer within two months of discovery of the defect: this means that the consumer can request the seller of a product to apply the remedies of the legal guarantee for defects of conformity which have occurred in the 24 months following delivery of the product. The consumer must report the defect within 2 months of discovery, therefore it is necessary to always keep the proof of purchase (fiscal receipt or receipt or sales invoice in the case of online purchases).
In the event that a consumer discovers that a product bearing the "MONILI by Micucci" brand has a lack of conformity, he or she can contact the following e-mail address customercare@micuccibags.com. If the consumer purchased the product on the website “www.micuccibags.com”, please follow the following instructions for returning the defective or non-compliant product.
Once the report has been received, our company will:
• examine the product to verify whether the problem can be easily and immediately resolved or whether, on the contrary, there are obvious causes for exclusion of the Legal Guarantee (e.g. expiry of the coverage term, clear presence of accidental damage or damage caused by the consumer);
• collect and manage product and customer information for support management purposes;
• send the product for appropriate checks and any repairs to the manufacturing company or replace the product itself if the repair is impossible or excessively expensive;
• manage the logistical process of returning the product.
If the lack of conformity is not found, we will communicate to the customer the estimate for any repair; the customer can decide whether or not to carry out the repair at his own expense. In this case, any transport costs will also remain the responsibility of the Customer.
